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Cancellation policy:
Class Cancellation:
If we can’t get you into the class you paid for, a full refund can be given for up to 60 days after the payment was made. If you cancel the class you signed up for latest 5 days prior to the class start, we can move your payment to a later or different class for no additional cost or refund your payment. We will withhold a $10 cancellation fee of the refund. If you cancel any time after that, it will be too late for us to fill your spot, no refund will be given and you will have to pay again for a later class. If a class was paid via PayPal or credit card, and the client cancels before the cancellation deadline, but more than 60 days after that payment, an additional 5% will be subtracted from any refund given. We are sorry for any inconvenience this might cause.
Drop-In Class Cancellation:
If you can’t make it to a class you reserved a spot for, we need your cancellation at least 48 hours in advance, to get enough time to fill your spot. If you cancel on time, (or if the class ended up getting cancelled,) you won’t be charged for that class. If you cancelled too late or not at all, and we couldn’t fill your spot, you will be charged for the class, even though you didn’t show. In case of a class cancellation by us, we’ll move your reservation as far forward as you want us to, or just cancel it overall, until you make a new reservation.
If we have to cancel due to weather or field conditions, we’ll notify you ASAP, which might be the afternoon of the class day (worst case scenario, it rains three inches right before class). Our means of notification will be email and possibly phone. Then all reservations will be moved forward by one week. If the class has been moved by one week due to field conditions, and you can’t make that next week, you need to let us know latest 48 hours before that class, to avoid getting marked off.
Questions: please email info@bettercompanion.com or
call 357-2521 with any questions or for further assistance with your payment.
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